Objective

To utilize my technical expertise and experience, as well as business and customer support experience in such a way as to provide financial support and income for personal life sustaining needs. As well as to have a job in the IT field that is enjoyable and where I can learn and share knowledge with co-workers, thus improving the quality of my work and working towards company goals.

Experience

Rackspace Cloud 09/14/2009-05/2010

• Responsible for being front line support – First point of customer contact
• Created various tools in Python, PHP, and Bash to assist team and self to better do certain tasks, faster.
• Known to be a point of escalation, new hires are often referred to ask any and all questions towards me
• Uses experience in Linux to far exceed basic level troubleshooting – Finding and owning an issue is my priority.

AAFES Ramstein Main Exchange – PowerZone Electronics Senior Sales Associate 11/2007-10/2008

• Provided customer service, both in store and via phone, which included inventory inquiries and many technical questions.
• Provided computer hardware installation help and advice for no cost
• Kept store floor stocked and items presented neatly

InvisionGaming.net KJServers.com KingServers.com 10/2004-5/2009

• Founded and Maintained a Web Hosting/ShoutCast Sever/IRC Services Company
• Learned PHP and created website backend from scratch, including a ShoutCast Control Panel and a billing system
• Provided live customer support via phone, MSN, Skype, AIM, and various other live chat programs.
• Administration included Virtual Private Servers, Linux, RedHat, FreeBSD, centos, Plesk, and various other operating systems and control panels.

Skills

My skills range from Linux Systems Administration, mid level to semi-advanced, as well as windows administration. I have intermediate PHP skills, and tend to research and learn when given a project, furthering those skills. Learning Python, and wanting to start classes towards the goal of an RHCE. Most valued skill of mine is that I am a people person. I do not get awkward and I am often straight to the point while remaining polite and business like. People feel like they know me within a few minutes of meeting me and I feel the same way. I am good at problem solving and do not give up until a problem is solved or I can find someone who can solve it. My ideal job is one where I can learn something new every day, either from the people I work with or from the job itself.